What Our Clients Say
Wanted to say how great of a job Eric and Chad did. I was so impressed with their efficiency, and wanted to thank Brian for recommending them for the job. You have two great, hardworking guys, and they did phenomenal work. Be sure to tell them thank you from us!
We are really grateful for the service we receive from Advanced Mechanical and the friendliness and willingness to help us and answer all our questions! Thank you!
Thanks tot he Advanced Mechanical team for keeping my house cool and fixing my AC! So grateful and just wanted to pass that along! Really appreciate the prompt service from the whole team!
Wanted to call to say thank you, Derek for the job well done! He worked really hard at the end of a long, hot day to get our AC unit running. He was very pleasant, knowledgeable, and explained everything well. I was very happy with my service and thankful for his time. And thank you to the front desk staff for being so friendly!
Ken came over to look at my AC about a week ago. My wife had scheduled a different company to come a few days before Ken came. First company showed up in a messy truck, employee was disheveled, sloppy and didn't take his shoes off. Wanted to charge me 2150 when he called 3 days later to follow up. When Ken showed up, he politely listened to me explain what the others diagnose was as we walked to the back door. Ken took off his shoes right away, walked to my furnace room and asked to do this and do that. All the while maintaining a very professional and friendly sense about him. After a few test he looked at me and said "Do you like to spend money?" I said no. He then proceeded to tell me a few simple fixes he was going to do, replaced a motor which he had in his van and my system was working perfectly. Just wanted to say thank you for having such a great employee on staff. I just moved in to my house and as long as I'm here I don't just want to work with Advanced Mechanical, I'm also going to request that Ken comes out for service.
We very much appreciate the response to our AC situation. This experience felt like family and friends coming to the rescue. Roy and his partner were spectacular in workmanship. Roy’s interactions with us was very much appreciated! He explained everything very well and went the extra mile in a walk through. Ken followed up twice and both contacts were appreciated. Jami is very pleasant to talk to and her speedy response was appreciated. Overall the response by you and your team far exceeded expectations. We are truly blessed to have a company such as yours here in Bismarck!!
Advanced Mechanical - for life!
Just wanted to say I appreciate Advance Mechanical's service techs working today in this crazy snow storm! I really appreciated Derek attempting to troubleshoot over the phone and Eric for coming out and replacing my pressure switch so that I was able to keep heat in my home. Super grateful you guys were open today!
Roman called ahead of time like we were informed, did a thorough job and was very courteous, as well as made sure to lock up when leaving. Thanks!
Just spoke to your gal, Stacy, in the office. She was very helpful and sounds great in your customer service position.
Just a little thank you to Eric for going above and beyond in service for us today. Sorry you had to put up with my messy garage but its finally cleaned! Happy New Year and Thank you again!
I saw that everything is completed with the HVAC installation! Everything turned out fantastic, and we really appreciate working with you and your staff throughout this process.
Spencer is one of the best plumbers I've ever had. He is so considerate, clean and so friendly! I don't think I could do with any other plumber.
Thank you for everything on installing my new furnace and AC! Your workers were great! I will highly recommend your company!
Wanted to pass along a great job to the technician, Eric F. My blower motor was making a loud noise and now it's real quiet. Thanks!
Spencer did an amazing job, he was very helpful. You're a keeper!
Just want you to know how much I appreciate you and your people. Wow! Big problem I had and you all rolled right in and fixed it. Your guys were innovative and figured out how to tackle it and did it marvelously. I appreciate that it was all done so quickly, too. Thanks to you all!
Spencer was at my house this morning to look at a shower head and water pressure. I am so happy with the service, he went above and beyond and even found an issue I didn’t know about. I wanted to make sure that the management at Advanced Mechanical knew how friendly and great Spencer was.
Jace came by last evening for an on-call issue. I didn't get a call back afterwards, so I called a competitor to get the situation fixed... but the competitor did nothing to solve the issue and told me I needed a new AC unit. However, afterwards, Jace came by and fixed up the same AC unit the competitor said was beyond repair. I know I'll need a new AC at some point in the future, as will my 20 y/o, but I wanted to say that young Jace was just a good and honest guy, and that’s why I trust my business with Advanced Mechanical!
Ken really went above and beyond for us over the weekend. He stopped by later on Friday when our AC was down. He was back here on Sunday and again yesterday to locate and repair the leak.
I really want to give credit where credit is due. Ken’s persistence paid off.
The guys that did my install did an exceptional job! Whoever did the original install just rushed through it, but the crew at Advanced Mechanical did it right with attention to detail.
I wanted to thank your Dispatcher for being so understanding and accommodating for scheduling, and wanted to give praise to Jace for getting us up and running yesterday. And also wanted to make sure that Jami and Brian know how pleased I've been with Advanced. You rock, Jace!
Brian Neigum and the crew finished up with the plumbing rough-in yesterday and we are started on tile. I just wanted to follow up to let you know that Brian did an outstanding job. He took the time to really understand our needs and I can tell he really cares about his work. Great customer service and attention to detail. He is a standout individual. Kudos to him and thanks for having him help us out!
Wanted to say how extremely impressed I was with your whole team from the Plumbing Manager, Rhett, to your service technician, Spencer and Craig, and to Dianna in your office who called me the next day to follow up and inform me of the inspector’s recommendation! Your team was quick to respond and very efficient!
Wanted to compliment Casey's work... Casey never gave up until the job was done and he deserves a giant bonus! Very happy with the job. Thank you!
Kudos to Spencer – above and beyond.
She called in this morning – wants to say thank you and to pass it on to whoever needs to hear it, Spencer is super! He got her heat last night AND he took the time to call her this morning to follow up and make sure everything is still working.
Thanks Spencer for always being so thoughtful!!!!
I just wanted to say how pleased I am with your services. My garage heater project 2 months back turned into an unexpected adventure. Now this weekend my home furnace went out and my new one was just installed. I couldn't be happier with how both of these projects turned out. I will be calling you again in the spring to put a metered gas line to my garage (this goes back to the garage adventure). Thank you for prompt and great service.
Be sure to give Spencer a big "atta-boy”. I really appreciated Rhett and the prompt and quick service I received from Spencer today.
Thank you so much Sheryl!!! Thank you again Advanced Mechanical and all your time and efforts helping me Sheryl!!
Dianna has a very kind voice on the phone and she will do very well as customer service in this industry!
Your technician, Jace, was very professional and friendly!
I just can't say enough good things about Spencer and Advanced Mechanical. I was extremely happy with my service call yesterday. Spencer was very polite, knew what he was doing, and was great to work with. I'm very happy about the price, too; I was charged less for parts and labor than a competitor quoted me just for parts. Advanced Mechanical hires quality workers and obviously cares about their customers. I will definitely be using Advanced Mechanical for all my services from now on.
Shout out to your service tech, Jace! I am very impressed with him and his professionalism, and my furnace has never worked better!
I just wanted to send you a quick note to say thank you for sending someone out so quickly to service our air conditioning unit. Jace was really friendly, explained to me what he did, pointed out a few other items on the ac unit and was really helpful when I asked a few questions. He mentioned he was fairly new so I wanted to let you know he did a great job!
Thank you again & take care!!
Thanks for all your great work!! Your crews are outstanding! John was especially top-notch. He called/text many times with questions or suggestions on things I should look at and was always trying to think of how to improve something instead of just getting it done as fast as he can and move on. I felt like he was treating this project as if it was his own house! Well done!
Thank you to your onsite repair service technician yesterday. Will call again when I need service. Very happy with Advanced Mechanical!
Wanted to say how fabulous Paul was yesterday at my service call. I just couldn’t say enough good things about him and wanted to say that I was very pleased.
I was very pleased with Derek yesterday; he was very professional and worked really hard concentrating on getting the wi-fi stat to sync up correctly. Thank you!
I just wanted to express my gratitude and appreciation for the help that Sheryl in your office provided me on Monday by finding the part I needed and placing the order! I will be sure to let others know of your fantastic customer support based on my experience. Thanks again!
I wanted to be sure to send a note to say, thank you SO much for the donation of materials and labor for the dryer vent project at Carrie’s Kids!! This will be a nice convenience for some of our volunteers.
I was very pleased with my service from Paul today. He really knows what he’s doing and he was so pleasant. Thanks Paul!
We really appreciate Paula calling us this morning and checking in about the water heater. We're very pleased! Excellent customer service!
Our technician was awesome he was so thorough he kept checking everything to make sure was working he found some other stuff that needed some help and he informed us of what needed to be done so we could fix that and just super grateful for having that particular technician come and help
Well he was just a nice guy, he do what he is doing and he got it done good and fast and everything went well.
Spencer is absolutely the best plumber in town! Job well done!
The service rating received at this company was a 10! Thank you Advanced Mechanical!
I would like to thank you and your crew on the install you did! My employees are very happy with the cool air!
I really appreciate your promptness as I'm nice and warm now. Thank you to Ken, Casey and Chad!
Adam did a very nice job: quick in diagnosis, fast in repair, and very nice to talk to! Thank you!
Ken was wonderful! Took care of the problem quickly!
I wanted to compliment your service technician, Adam! He has helped me out several times and has done an outstanding job every time!
Adam is a very patient and kind service technician and is very thorough. He answered all of my questions and never lost patience with me. I will continue using your company for my service needs. Thank you!
I wanted to compliment your service technician, Adam! He has helped me out several times and has done an outstanding job every time!
I just want to commend your Plumber, Spencer. He is very polite, well-mannered and professional at what he does! Thank you for the great service!
I just wanted to let you know how efficient your staff was at replacing my furnace and air conditioner. Everything works great!
You have a “good man” and “good employee” in Paul. Paul faced a lot of obstacles when he was working on some of our gas issues today and he remained positive and professional and got the job done! Thanks Paul!
I wanted to let you know that your receptionist, Mariah, that answers the phone was awesome and very helpful when I called earlier! Great customer service and very thorough!
Thank you for your quick response when my air conditioner quit! Your service technician did a great job!
Your service tech did an awesome job. Our house is nice and cool! Thank you!
I just had to call in to your office today to tell you what wonderful men both Dusty and Ken are! I feel like the most blessed woman for having them take care of me. Dusty replaced the disposal and was very neat. Great job!
I just wanted to say thank you for helping us out with our hot water heat and being so timely as well. Also, I wanted to let you know that the guys you have working here have been a great crew. It's rare these days to find people who enjoy their job and take pride in their work. Your guys do a great job, are professional and enjoy what they do and that says something about a company! Thank you!
Our Technician was excellent! He started our furnace in no time at all and we were able to stay nice and warm in these extreme temperatures! Thank you!
Thank you for sending Ken today. He arrived an hour earlier than expected and got it fixed for us immediately! Great job and God Bless You All!
It is a pleasure doing business with your company. Thank you for fixing my furnaces when they have shut down in this cold weather. Derek, Ken and Heidi are so professional and experts in their jobs -- very personable and a pleasure to work with! Thanks again!
We just wanted to thank your guys for helping us out with our plumbing issue! They both did an outstanding job!
I just had to call today to let you know that your plumbing service technician did an absolutely phenomenal job for us today! He worked beyond his work hours and this just goes to show you that your company "actually cares!"
Your guys did a great job for me! Thanks again Advanced Mechanical!
I just wanted to call and let you know that your service technician was excellent today! Adam always does a great job!
I was extremely pleased with the service and information provided to me today! Derek was wonderful!
I just wanted to let you know how kind and considerate Scott was when coming to my home. I am very pleased with the work he did for me!
Air Cleaner is great now! Your Service Tech did a great job and we appreciate his service!
Adam was wonderful and polite when he worked on our heat pump!
I would highly recommend Advanced Mechanical. Jon was on time, courteous and neat and he replaced the shut off valves under the sink that I also asked about. Thank you! We will definitely hire Advanced Mechanical Inc. again!
Ken did a fantastic job! I will highly recommend Advanced Mechanical Inc. to anyone who might need the services that you provide! VERY, VERY HAPPY with the service and installation. It was done perfectly!
Your gals in the office do a great job! Heidi is professional and will make certain to follow thru to get the job done. You can't find this exceptional customer service anymore nowadays.
Jon did some work at my home yesterday and I wanted to call to compliment him regarding the wonderful service that he provided. Your staff member was courteous, helpful and very professional.!
A big "Thank You" to your service technicians for all their professional work!
Adam was very friendly and great to work with. He was very efficient!
Ken did a great job yesterday on a service call that he did for us!
Kasey is doing an excellent job for you at Advanced Mechanical and he is working hard! I always want to give feedback where it's needed!
We love Adam! He explained everything in such detail to us and did such a great job. We didn't know much about anything before he came and at least we understand it now. This says a lot about Advanced Mechanical to employ such good staff!
You have a very smart guy working today. He is very nice too! Thanks for all your help as we have also learned some new tips in regards to our heating issues.
Casey and Kristie C
[Professionalism, Timeliness, Problem Resolution, Communication]